IT TECHNICIAN




IT Technician

Chatham Area Transit Authority (CAT)
Savannah, Georgia

Why Join CAT?
Chatham Area Transit Authority is committed to operational excellence, innovation, and service to the community. This role offers the opportunity to contribute to a mission-driven organization while developing technical expertise in a collaborative environment.
Position Summary

Chatham Area Transit Authority (CAT) is seeking a skilled and service-oriented IT Technician to provide comprehensive technical support for desktop systems, peripherals, software, and hardware across the organization. This role directly supports CAT’s operational and administrative objectives by ensuring reliable technology performance and responsive end-user support.

The IT Technician will collaborate closely with CAT’s Managed Service Provider (MSP) and internal departments to maintain system integrity, troubleshoot issues, and implement technology solutions that enhance organizational efficiency. This is a non-exempt position.

Key Responsibilities
Provide desktop support for all CAT users, including troubleshooting hardware, software, and peripheral issues
Install, configure, and maintain computer hardware and software systems
Diagnose and repair equipment failures; replace components as necessary
Educate users on proper system usage and basic maintenance practices
Collaborate with departmental staff and MSP to ensure optimal IT service delivery
Perform system upgrades to maintain compatibility and performance standards
Test and evaluate new hardware and software prior to deployment
Maintain inventory and recommend purchases for hardware and software
Assess departmental technology needs and recommend solutions to improve efficiency
Support mobile device management systems, including IBM MaaS360, and iOS platforms
Participate in the implementation and ongoing support of enterprise systems

Technical Competencies
Knowledge of computer operations, information systems standards, and IT service practices
Understanding of system design concepts, hardware configurations, and network fundamentals

Proficiency in:
Windows Operating Systems
PC-based software applications
Mobile Device Management (MDM), particularly IBM MaaS360
iOS device support
Ability to troubleshoot system errors and software installation issues
Basic knowledge of database programming concepts (preferred)

Minimum Qualifications
Associate’s degree in Information Technology, Computer Science, or related field (Bachelor’s preferred)
CompTIA A+ Certification or equivalent certification preferred
2–5 years of experience in IT support or a similar technical role
Demonstrated experience in hardware/software troubleshooting and system installation
Strong written and verbal communication skills
Ability to work collaboratively across departments and with external vendors
Willingness to learn new technologies and systems

Physical Requirements
Ability to frequently lift and/or move up to 50 pounds
Ability to perform hands-on technical tasks, including equipment installation and repair

Code : 51-2

Location : ADMINISTRATION SERVICES

Job Class : IT TECHNICIAN

Posting Start : 03/31/2026

Posting End : 12/31/2026

MAXIMUM SALARY: $48,000.00